35db1 is built on the principle that gambling should always remain a source of entertainment — not a source of stress, financial hardship, or personal harm. We recognise that for a small number of players, gambling can become problematic, and we take our duty of care towards every member of our community seriously. Whether you play cricket betting markets during the BPL or T20 World Cup, spin slots, or explore our live casino offerings, this page contains everything you need to play safely, set boundaries, and seek help if required.
We actively encourage all 35db1 players in Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — to read this page in full and to make use of the responsible gaming tools available in your account. These tools are free to use, take effect immediately, and are there specifically to protect you.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your 35db1 account. Limits take effect immediately and can only be increased after a mandatory 7-day cooling-off period.
Session Time Reminders
Configure automatic on-screen reminders at intervals you choose — 30 minutes, 1 hour, or 2 hours. When your session time is reached, a prompt encourages you to take a break.
Time-Out Periods
Need a short break from gambling? Activate a time-out for 24 hours, 7 days, or 30 days. During a time-out your account is fully suspended and no deposits or bets can be placed.
Self-Exclusion
Request a self-exclusion for a minimum of 6 months or permanently. Your account is immediately suspended and all marketing communications are stopped for the duration of the exclusion.
Loss Limits
Set a maximum loss threshold for any daily, weekly, or monthly period. Once your chosen limit is reached, further bets are declined for the remainder of the period automatically.
24/7 Support Access
Our dedicated responsible gaming support team is available around the clock via live chat. If you feel gambling is becoming a concern, reach out to us immediately — we are here to help without judgment.
1. Age Restriction and Verification
35db1 enforces a strict minimum age requirement of 18 years. We do not permit gambling by anyone under the age of 18, regardless of the circumstances. This is both a platform policy and an ethical commitment we take extremely seriously.
During account registration, all players are required to declare that they are 18 years of age or older. In addition, before a player can make their first deposit or withdraw any winnings, they must complete our Know Your Customer (KYC) age verification process. This involves submitting a valid government-issued identification document — such as a National ID Card, passport, or birth certificate — for review by our verification team. Accounts that cannot be verified as belonging to an adult aged 18 or over will be suspended and closed.
Protecting Young People
If you share a device with younger family members, we strongly recommend enabling parental control software to restrict access to gambling websites. There are several free and commercially available tools designed for this purpose. 35db1 also recommends that you keep your account login credentials — your username and password — strictly confidential and never share them with anyone, including family members.
If you suspect that someone under the age of 18 has accessed a 35db1 account, please contact our support team immediately at . We will investigate the matter and take appropriate action without delay, including account closure and refund of any net deposits where applicable.
2. Deposit Limits
One of the most effective ways to keep your gambling spend under control is to set a deposit limit on your 35db1 account. A deposit limit caps the total amount of money you can add to your account over a specified time period. Once the limit is reached, no further deposits are accepted until the period resets or you request a limit change.
35db1 offers three deposit limit timeframes:
- Daily deposit limit: The maximum amount you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6);
- Weekly deposit limit: The maximum amount you can deposit across any rolling 7-day period;
- Monthly deposit limit: The maximum amount you can deposit across any rolling 30-day period.
Deposit limits can be set in Bangladeshi Taka (BDT) and apply to all payment methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and any other deposit method linked to your account.
How to Set or Change a Deposit Limit
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Log in to your 35db1 account
Access your account via the 35db1 Login page using your registered username and password.
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Navigate to Responsible Gaming settings
In your account dashboard, locate the "Responsible Gaming" or "Player Protection" section within Account Settings.
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Select "Deposit Limits" and enter your preferred amount
Choose your limit timeframe (daily / weekly / monthly) and enter your desired limit amount in BDT.
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Confirm your limit
Your new deposit limit takes effect immediately. A confirmation will be sent to your registered email address.
3. Time-Out and Cooling-Off Periods
A time-out is a short-term break from gambling on the 35db1 platform. It is designed for players who feel they need to step away temporarily — whether due to stress, a run of losses, an upcoming busy period, or simply because they want to reassess their gambling habits without committing to a longer exclusion.
During a time-out, your 35db1 account is placed into a suspended state. You will not be able to log in, place bets, deposit funds, or participate in any real-money activity on the platform. Any pending withdrawal requests will continue to be processed as normal during your time-out period.
Available Time-Out Durations
- 24-hour time-out: A one-day cooling-off period, ideal when you feel you have been playing more than intended in a single session;
- 7-day time-out: A weekly break, useful for resetting habits or taking a planned holiday from gambling;
- 30-day time-out: A monthly pause, suitable for players who want a more substantial break while retaining the option to return after the period ends;
- Custom duration: Contact our support team to arrange a time-out of a specific duration not listed above.
To activate a time-out, log in to your account, navigate to the Responsible Gaming section of your Account Settings, and select "Time-Out". Your time-out begins immediately upon confirmation. If you wish to end a time-out before it expires, you must contact our support team directly — time-outs cannot be reversed through the self-service portal alone, providing an additional layer of protection.
4. Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available on the 35db1 platform. It is intended for players who feel that their gambling has become — or is at risk of becoming — a serious problem, and who need a firm, enforced barrier to protect themselves.
When you activate self-exclusion, your 35db1 account is immediately and fully suspended. You will not be able to log in, deposit, bet, or access any gambling feature on the platform for the entire duration of your exclusion. All promotional and marketing communications from 35db1 are stopped immediately upon activation of self-exclusion.
Self-Exclusion Durations
- 6-month self-exclusion: A minimum six-month period during which your account is fully suspended. This is the shortest available self-exclusion duration;
- 1-year self-exclusion: A twelve-month exclusion period, recommended for players who have identified a clear pattern of problematic gambling;
- 5-year self-exclusion: A long-term exclusion for players who require a substantial period away from gambling to address serious concerns;
- Permanent self-exclusion: A lifelong ban from the 35db1 platform. This decision is irreversible — a permanently excluded account can never be reopened under any circumstances.
How to Request Self-Exclusion
Self-exclusion can be requested through two channels:
- Via live chat: Contact our support team through the live chat widget and request self-exclusion. Our agents will process the request immediately, confirm the duration, and close your account within minutes;
- Via email: Send a written request to with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion duration. We will action the request within 24 hours of receipt.
Self-Exclusion and New Accounts
Attempting to open a new 35db1 account while under an active self-exclusion is a violation of our Terms & Conditions and will result in immediate closure of the new account and forfeiture of any deposited funds. If you are self-excluded, please do not attempt to circumvent the exclusion — reach out to our support team or a professional counselling service instead.
5. Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually and can be difficult to recognise in oneself. At 35db1, we want every player to be informed about the warning signs so that action can be taken early, before gambling causes significant harm.
The following signs may indicate that gambling is becoming a problem. Ask yourself honestly whether any of these apply to your behaviour:
Spending more money on gambling than you originally intended or can afford to lose
Chasing losses — continuing to bet in an attempt to recover money you have already lost
Lying to family members or close friends about the amount of time or money you spend gambling
Feeling anxious, irritable, or restless when you are unable to gamble or when trying to stop
Borrowing money from others, or using money intended for essential expenses (rent, food, bills) to fund gambling
Neglecting work, study, family responsibilities, or personal health because of gambling activity
Feeling that you need to gamble with increasingly large amounts of money to experience the same level of excitement
Repeatedly trying and failing to reduce, control, or stop gambling despite wanting to do so
If one or more of these signs resonate with you, we encourage you to take action now. Use the self-exclusion or time-out tools described in this page, contact our support team, or reach out to a professional counselling service. Recognising the problem is the most important first step.
6. Support Resources and Help
If you are concerned about your own gambling or that of someone close to you, there are resources available to help. 35db1 encourages all players to seek professional support without hesitation — there is no shame in asking for help, and early intervention is the most effective approach.
35db1 Support Team
Our responsible gaming support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). You can reach us via:
- Live chat: Available directly on the 35db1 platform with an average response time of under 3 minutes. Our agents are trained to handle responsible gaming conversations with sensitivity and without judgment;
- Email: — use the subject line "Responsible Gaming" to ensure your message is routed directly to our specialist team.
When you contact us about a responsible gaming concern, your conversation is treated as strictly confidential. You will never be pressured to continue playing or to ignore the concerns you raise.
What to Expect When You Contact Us
When you reach out to our responsible gaming team, we will:
- Listen to your concerns without judgment and with full confidentiality;
- Explain all the responsible gaming tools available to you and help you activate the most appropriate one for your situation;
- Process any self-exclusion, time-out, or limit requests immediately upon your instruction;
- Provide information about independent professional support organisations where relevant;
- Follow up by email to confirm that all requested measures have been applied to your account.
7. Tips for Safer Gambling
Whether you are a new player or a long-time member of the 35db1 community, the following practical tips can help you maintain a healthy and enjoyable relationship with gambling:
- Set a budget before you play — decide in advance how much money you are comfortable spending and treat that amount as the cost of entertainment, not as an investment or a source of potential income;
- Set a time limit — decide in advance how long you will play in a single session and stop when that time is reached, regardless of whether you are winning or losing;
- Never chase losses — if you have had a losing session, accept the outcome and walk away. The instinct to keep playing to recover losses is one of the most common pathways into problem gambling;
- Do not gamble when emotionally distressed — avoid playing when you are feeling stressed, depressed, anxious, or under the influence of alcohol. Gambling in an emotionally compromised state increases the risk of impulsive, uncontrolled behaviour;
- Keep gambling separate from your finances — only use money that is genuinely available for discretionary entertainment. Never use money earmarked for rent, utilities, food, family expenses, or loan repayments;
- Take regular breaks — step away from the screen at regular intervals, even during a winning streak. Physical movement and a change of environment help reset your mindset;
- Balance gambling with other activities — maintain a full life outside of gambling. Ensure that cricket betting, slots, or casino games represent just one of many leisure activities you enjoy;
- Be honest with yourself — periodically review your gambling activity honestly. If you notice changes in your spending patterns, emotional state, or the amount of time you spend on the platform, take action early.
35db1 is committed to being a platform where gambling remains a positive experience. The responsible gaming tools described throughout this page are available to all players at no cost and can be activated at any time without requiring a reason or explanation.
8. Contact Our Responsible Gaming Team
If you have read this page and feel that you — or someone you know — may have a gambling problem, please do not hesitate to reach out. Our responsible gaming team is here to help you take control and access the support you need.
You can contact us at any time using the following details:
- Live chat: Available 24/7 via the support widget on the 35db1 platform. Average response time: under 3 minutes;
- Email: — please use the subject line "Responsible Gaming" for priority routing.
All responsible gaming enquiries are handled by trained staff members who specialise in player welfare. Every interaction is strictly confidential. Our team operates in English and is available every day of the year, including all Bangladesh public holidays.
Remember: gambling should be fun. If it stops being fun, it is time to take a break. 35db1 will always support you in making that choice, without question and without judgment.