35db1 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how 35db1 ("the Company", "we", "us", "our") collects , uses, discloses, and safeguards the personal information of players who access the 35db1 platform at https://35db1.org ("the Platform"). This Policy applies to all users of the Platform, including registered players, visitors browsing the site without an account, and any individual who contacts 35db1 through our support channels.

By using the 35db1 Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact our support team to request account closure if applicable.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, both of which contain additional provisions relevant to your use of the 35db1 platform.

1. Information We Collect

35db1 collects personal information through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and occasionally from trusted third-party sources for the purposes of identity verification and fraud prevention.

1.1 Information You Provide Directly

When you register a 35db1 account or interact with our services, we may collect the following categories of personal data:

• Identity information: Full legal name, date of birth, nationality, and government-issued identification numbers (e.g., National ID Card number or passport number);
• Contact information: Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi);
• Account credentials: Username, hashed password, and security settings associated with your 35db1 account;
• Financial information: Payment method details (such as your bKash, Nagad, Rocket, or Upay mobile account number, or bank account details where applicable), transaction histories, deposit amounts, and withdrawal records denominated in Bangladeshi Taka (BDT);
• Verification documents: Copies of government-issued identification, proof of address documents, or payment method confirmations submitted as part of our Know Your Customer (KYC) process;
• Communications: Records of your correspondence with our support team, including live chat transcripts and email exchanges.

1.2 Information Collected Automatically

When you access the 35db1 Platform, certain technical and behavioural data is collected automatically through cookies and server logs:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, game sessions initiated, betting activity, session duration, click patterns, search queries within the Platform, and referral URLs;
• Location data: General geographic location inferred from IP address (used to confirm eligibility and apply appropriate market-specific content);
• Cookie data: Session cookies, preference cookies, and analytics cookies as described in Section 4 of this Policy.

1.3 Information from Third Parties

In limited circumstances, 35db1 may receive personal information about you from third-party sources, including:

• Identity verification and KYC service providers used to authenticate the documents you submit;
• Fraud detection and anti-money laundering (AML) screening partners;
• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm transaction status and account ownership.

35db1 only requests information from third-party sources to the extent necessary to verify your identity, prevent fraud, and comply with its legal and operational obligations. Such third-party sources are contractually required to handle your data in accordance with applicable data protection standards.

2. How We Use Your Data

35db1 uses the personal information it collects for a range of specific, legitimate purposes. We do not use your data for any purpose that is incompatible with those described in this Policy.

2.1 Promotional Communications

If you have opted in to receive marketing communications from 35db1, we may send you emails or SMS notifications regarding promotions, bonus offers, cricket betting specials (such as BPL or T20 World Cup promotions), and new features on the Platform. You may withdraw your consent to receive marketing communications at any time by contacting our support team or adjusting your account notification preferences. Withdrawal of marketing consent does not affect your ability to use the Platform or receive essential transactional communications.

2.2 Automated Decision-Making

35db1 may use automated systems to assist in fraud detection, responsible gaming monitoring, and account eligibility assessments. Where an automated process produces a decision that materially affects your account (for example, a temporary account suspension triggered by an anomalous transaction pattern), you have the right to request human review of that decision by contacting our support team.

3. Data Sharing and Third Parties

35db1 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. However, in order to operate the Platform and deliver our services, we share certain data with trusted third-party partners in the categories described below.

3.1 Service Providers

We engage third-party service providers who process personal data on our behalf under strict contractual data processing agreements. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial institutions involved in processing your deposits and withdrawals. These providers receive only the transactional data necessary to complete the relevant payment;
• Identity verification providers: KYC and AML screening services that verify the authenticity of the documents you submit during account verification;
• Game software providers: Studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive limited session data in connection with the operation of their games on the 35db1 platform. These providers operate under their own privacy standards and are independently certified;
• Analytics providers: Aggregated and anonymised usage data may be processed by analytics platforms to help us understand how players interact with the Platform and improve the user experience.

3.2 Legal and Regulatory Disclosure

35db1 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by law, court order, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other illegal activity. In such cases, disclosure is limited to the minimum information necessary to fulfil the legal obligation.

3.3 Business Transfers

In the event that 35db1 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by the Platform may be transferred as part of that transaction. In such circumstances, we will notify affected players via their registered email address prior to any transfer and will ensure that the receiving entity is bound by equivalent data protection obligations.

4. Cookies and Tracking Technologies

The 35db1 Platform uses cookies and similar tracking technologies to provide you with a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit a website. The cookies used by 35db1 fall into the following categories:

4.1 Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to view, block, or delete cookies stored by websites you have visited. Please note that disabling strictly necessary cookies will impair the functionality of the 35db1 Platform and may prevent you from logging in or placing bets. For guidance on managing cookies in your specific browser, refer to the browser's official help documentation.

35db1 does not use cookies to serve third-party advertising on the Platform or to track your activity across unrelated external websites.

5. Data Security and Retention

5.1 Security Measures

35db1 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Encryption in transit: All data exchanged between your browser and the 35db1 Platform is encrypted using TLS 1.2 or higher;
• Encryption at rest: Sensitive personal data stored on 35db1 servers, including payment information and KYC documents, is encrypted at rest using AES-256 encryption;
• Access controls: Access to personal data is restricted on a strict need-to-know basis. All staff members with access to player data are subject to confidentiality obligations and regular security training;
• Intrusion detection: 35db1 deploys active monitoring systems to detect and respond to suspicious access patterns or potential data breaches in real time;
• Regular audits: Internal and external security audits are conducted on a periodic basis to assess the integrity of our data protection infrastructure.

5.2 Data Retention

35db1 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of your account relationship with 35db1 plus a minimum period of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction records: Financial transaction records (deposits, withdrawals, wager histories) are retained for a minimum of five (5) years from the date of each transaction;
• KYC documents: Identity and address verification documents are retained for five (5) years following account closure or the completion of the relevant verification process;
• Support communications: Live chat transcripts and email correspondence are retained for a period of three (3) years from the date of the interaction;
• Marketing data: Where you have opted in to marketing, your marketing preferences and related contact data are retained until you withdraw consent or close your account, whichever occurs first.

6. Your Privacy Rights

As a player on the 35db1 platform, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We aim to respond to all valid privacy rights requests within 30 days of receipt.

• Right of access: You may request a copy of all personal data that 35db1 holds about you, together with information about how it is being used. This is sometimes referred to as a Subject Access Request (SAR).
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain account details (such as name or date of birth), correction requests will require supporting documentation.
• Right to erasure: Subject to our legal retention obligations (see Section 5.2), you may request the deletion of your personal data. Please note that where we are required by law to retain certain records (e.g., AML transaction records), the right to erasure will not apply to that data.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to data portability: Where technically feasible, you may request that we provide you with a structured, machine-readable copy of the personal data you have provided to 35db1, to enable transfer to another service provider.
• Right to withdraw consent: Where data processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming purposes. 35db1 will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

35db1 will not charge a fee for processing privacy rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. We will inform you in advance if a fee is to be charged.

7. Children's Privacy and Age Restriction

The 35db1 Platform is intended exclusively for adults aged 18 years and over. We do not knowingly collect, use, or store personal data from individuals under the age of 18. The registration process includes an age declaration, and all accounts are subject to mandatory age verification as part of our KYC process.

If 35db1 becomes aware that a registered account is held by a person under the age of 18, the account will be immediately suspended and permanently closed. Any real-money balance (net of any bonus funds) held in an underage account at the time of closure will be returned to the payment method from which the deposit originated. All personal data collected in connection with the underage account will be securely deleted, except where retention is required to fulfil legal obligations relating to the processing of the relevant transactions.

If you are a parent or guardian and believe that a person under your care has registered a 35db1 account without your knowledge, please contact our support team immediately at [email protected] or via live chat. We will investigate the matter and take appropriate action without delay. Parental control tools and software are widely available and are recommended as an additional safeguard to prevent underage access to online gambling platforms.

8. Policy Updates and Contact

8.1 Changes to This Privacy Policy

35db1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When we make material changes to this Policy, we will update the "Last updated" date at the top of this document and, where the changes are significant, notify registered players via their registered email address at least 14 days before the changes take effect.

We encourage all players to review this Privacy Policy periodically to stay informed about how 35db1 is protecting their personal data. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the Platform and request account closure prior to the effective date.

8.2 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 35db1 handles your personal data, please contact our support team through any of the following channels:

• Live chat: Available 24/7 via the support widget on the 35db1 Platform, with an average response time of under 3 minutes;
• Email: [email protected] — for formal written privacy requests, please include "Privacy Request" in your subject line to ensure prompt routing;

Our support team operates in English, 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). We are committed to acknowledging all privacy-related enquiries within 48 hours and resolving them within 30 days of receipt.

This Privacy Policy was last reviewed and approved on 1 January 2026. It applies to all personal data processed by 35db1 in connection with the operation of the Platform at https://35db1.org. Archived versions of previous Privacy Policies are available on request by contacting our support team.